OVERVIEW:
We’re seeking for Customer Service Manager who can work with our operations team and contribute new ideas for our operational development. Basically, taking care and ensuring the effectiveness of the operation management.
No current position that match your interest available?
Submit your resume here for future employment opportunity
RESPONSIBILITIES AND DUTIES:
- Manage and deliver an excellence service to daily enquiry of customers from all channels such as Call, Email, social media and stores
- Ensure that all subordinates are working effectively and follow all technical and company service processes to meet service level agreement
- Manage, train and coach CS team and monitor their performance according to established monitoring standards
- Managing issues or customer complaints and providing resolution plan
- Keep ahead of company's developments and apply best practices to areas of improvement
- Monitoring and tracking performance reports
Qualification:
- Bachelor's degree in any related field
- Minimum 5 years experiences in customer service field
- Experience in E-commerce business, online customer service or service industry is advantage
- Work well under pressure with excellent communications & amp; inter-personal skills
- Good command of written and spoken English
- Strong sense of responsibility and ability to handle customer's complaint and inquiry
- Knowledge of MS Office – Word, Excel and Power Point
No current position that match your interest available?
Submit your resume here for future employment opportunity
